![]() ![]() Prior to submitting claims please call Provider Relations Dept at 1-86 to verify your provider info is on file in the claim system. To obtain the payer ID please call (440) 262-1160. Payer formely known as: Maksin Management CorporationĪMVI/Prospect Health Network (Prospect Medical Group)ĪPAC (Pinnacle Health Resources) (Prospect Medical Group) ONLY.ĪDOC (Affiliated Doctor's of Orange County) This payer ID is for ACS Benefit Services. Payer to be deactivated in 2019 - please use Payer ID 37283 for claim submissionsĪARP Hospital Indemnity Plans insured by UnitedHealthcare Insurance CoĪARP Medicare Supplement Plans insured by UnitedHealthcare Insurance CoĪARP MedicareComplete through UHC / Oxford Medicare NetworkĪARP MedicareComplete through UHC / Oxford Mosaic Network - AARP MedicareCoĪARP MedicareComplete through UnitedHealthcare / Oxford Medicare NetworkĪARP MedicareComplete through UnitedHealthcare / Oxford Mosaic NetworkĪARP MedicareComplete through UnitedHealthcare/AARP MedicareCompleteĬlaims are processed by Benefit Plan AdministratorsĭO NOT send ACS/Health Net or ACS Inc. Hospital staff must ask your name and birthday and check your name band before every medication, test or surgery.Claims are printed and mailed to the payer.ĪAG-American Administravie Group ( Formerly Icon Benefit Admin) Our hospital is staffed 24 hours a day by professionally trained officers who provide protective services, security, safety assurance and compliance, emergency preparedness and parking/traffic control. If after doing so, you are still not completely satisfied with the level of care you receive, or have concerns after you leave the hospital, please contact our guest relations department at (515) 241-5000, Monday through Friday, 8 a.m. During the evening, early morning and weekend hours, please ask to speak with the charge nurse or supervisor. If you are concerned with any aspect of the care and/or services you receive during your stay at our hospital or if you have ideas for improvement, please bring them to the attention of a hospital team member, or ask for the manager of the unit where you are receiving care. Residence Inn by Marriott Des Moines Downtown Residence Inn at Jordan Creek Town Center We encourage anyone who prefers to continue masking to do so. ![]() Masking is strongly recommended when community transmission levels are high. Patients and visitors should wear a mask if they are currently ill with respiratory symptoms, have a COVID-19 diagnosis or have been exposed to COVID-19 in the past 10 days. Visitors will be asked to leave if they are not willing to comply with these guidelines.Īt this time, masking is based on personal preference. ![]() Visitors should stay home if they do not feel well.Įxceptions may be made for end-of-life or other extenuating circumstances on a case-by-case basis by nursing unit leadership.In the NICU, minors under the age of 16 must be a sibling and accompanied by an adult. Minors under the age of 16 are allowed to visit if they are supervised by an adult who is not the patient.For pre-procedure patients, visitors can arrive with the patient at their arrival time when it's earlier than 7 a.m.Outpatient Services, including emergency department patients, are allowed two (2) visitors at a time.Maternity Services are allowed two (2) visitors plus one (1) designated birthing coach/doula during the birthing process.One (1) visitor, age 16 or older, may stay in the patient’s room overnight to provide additional support and promote patient healing.All patients, including COVID positive, are allowed two (2) visitors at a time. ![]()
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